As part of our wider goal to deliver great customer journeys – both on the road and how you communicate with NZTA – we are transitioning to email notifications as our primary communication method to communicate our Northland/North Auckland state highway maintenance and renewals works notifications from the end of March 2025.
Moving away from hand-delivering physical letters helps us reach a wider audience and reduces the physical risk to our teams. Email updates will also enable us to be more responsive to last-minute schedule changes, reduce paper waste, and communicate more efficiently.
Our November 2024 survey showed that while letter drops are useful, email and social media updates were preferred by a majority of respondents. This has helped us confirm that it is time to move towards digital comms for the majority of our communities in this region. While we are moving towards digital comms, we acknowledge that for some people, email may not be appropriate (particularly those with limited internet access). To address this, we will continue to monitor and adjust accordingly over the next six months.
Note that, for high impact works, we’ll consider the need to complete letter drops and targeted engagement with businesses. This could be either as a standalone activity or tied into other work programmes in the area.
We encourage you to sign up for these email updates. To help spread the word, we’d appreciate your support in sharing the website, sign-up links and flyer (attached) with your networks.
- For North Auckland (from SH16 north of Woodhill & SH1 north of Warkworth to Wellsford), sign up here: https://confirmsubscription.com/h/t/D514BD40940ECE73
- For Northland (from Topuni to Cape Reinga), sign up here: https://confirmsubscription.com/h/t/FCC2E45286662112
Here’s the main website page: https://www.journeys.nzta.govt.nz/regions/northland/roadworks
If you have any questions, feel free to contact myself directly or the NZTA northland team at: northlandproject@nzta.govt.nz
Thank you for your support!
Ngā mihi nui,
Hannah Saggs (she/her)
Senior Advisor, Communications and Engagement
Te Waka Kōtuia | Engagement and Partnerships
Email: hannah.saggs@nzta.govt.nz
Phone: 021 229 7038